Refund Policy
Last updated: September 2026
At Next Kilt we want you to receive products that match what you ordered. This policy explains when refunds or replacements are available and how to request them.
Eligibility window
You may request a refund or replacement within 15 days of delivery if:
- The item arrives defective or damaged, or
- The item is not as described on the product page (wrong product, material, or major specification error on our part).
Please contact us as soon as you notice a problem and include your order number, a short description, and clear photos of the issue and packaging when relevant.
What is not eligible
We do not offer returns or refunds for:
- Change of mind, buyer’s remorse, or ordering the wrong size or colour by mistake
- Items that have been worn, washed, altered, or used beyond inspection
- Minor variations in tartan shade, texture, or finish that are normal for the product type
- Delays caused by the carrier after the order has been dispatched, except where required by law
- Requests made after the 15-day delivery window (unless the product is proven faulty under applicable consumer law)
How to start a request
- Email support@nextkilt.com with your order number and photos.
- Our team will confirm whether the item qualifies under this policy.
- If approved, we will provide return instructions when a return is required, or arrange a replacement or refund.
Refund method and timing
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider after we submit the refund. Shipping costs are refunded only when the return is due to our error or a defective item.
Custom and made-to-order items
Custom or made-to-order products are not returnable unless they arrive defective or do not match the agreed specification.
Consumer rights
Nothing in this policy limits any rights you may have under mandatory consumer protection laws in your country of residence.
Contact
Refund and return questions: support@nextkilt.com
